MONEY-BACK POLICY
Last updated 14 September 2026
Latest update: 1 Sep 2026
This Money-back Policy is part of our Terms of Use. Please read these documents carefully, as they govern the relationship between you and us and contain legally binding obligations for both parties.
Capitalized terms used in this Money-back Policy and not defined here have the meanings given to them in the Terms of Use.
Subscription Cancellation
We understand that circumstances change and you may decide that you no longer wish to continue using supp.fit.
You can cancel your subscription at any time. The cancellation method depends on how you purchased your subscription:
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If you purchased your supp.fit subscription through our Website: You can cancel your subscription through the subscription management page available in your Account or through the link provided in your receipt email. You may also contact us at support@supp.fit.
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If you purchased your supp.fit subscription through the Apple App Store: You must manage and cancel your subscription through Apple. Please follow Apple's instructions for cancelling a subscription.
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If you purchased your supp.fit subscription through Google Play: You must manage and cancel your subscription through Google Play.
Cancellation stops future renewals. Unless otherwise required by applicable law, you will continue to have access to your subscription until the end of the current subscription period.
Refunds
The method for requesting a refund depends on how you purchased your subscription.
App Store Purchases
If you purchased your subscription through the Apple App Store, refund requests are handled by Apple and are subject to Apple's applicable refund policies.
Google Play Purchases
If you purchased your subscription through Google Play, refund requests are handled in accordance with Google Play's applicable refund policies.
Website Purchases
If you purchased your subscription directly through the supp.fit Website, payments are generally non-refundable and we do not provide refunds or credits for partially used subscription periods.
However, you are eligible to request a refund if:
- you purchased your subscription directly through our Website; and
- you contact us at support@supp.fit within 30 days after your initial purchase of the subscription.
To request a refund, please contact support@supp.fit and provide the email address associated with your Account.
We will review your request and notify you whether the refund has been approved.
If approved, the refund will be returned to your original method of payment. Processing times may depend on your payment provider.
Nothing in this Money-back Policy limits any refund, cancellation, cooling-off, or other consumer rights that cannot lawfully be excluded under applicable law.
Keep in Mind
Deleting or uninstalling the Application does not automatically cancel your subscription.
You must cancel your subscription using the applicable subscription management method described above.
Deleting your supp.fit Account also does not necessarily cancel a subscription that is billed through the Apple App Store or Google Play. Such subscriptions must be cancelled through the applicable platform.
If you have questions about cancellation or refunds, contact us at support@supp.fit.